with: A brief description of the issue Clear photos of the item in question
There is no need to return your item. We’ll do our best to make it right!
Local Pickup Orders
Orders selected for local pickup must be picked up within 10 days of notification that the order is ready. We will attempt to contact you prior to forfeiture. Orders not picked up within this timeframe will be considered forfeited and are not eligible for refund.
Local Delivery Fees
Delivery fees are paid directly to our delivery partner, MadDash LLC, and are non-refundable once delivery has been completed.
If an order is canceled after delivery has been scheduled, a cancellation fee may apply, as the driver has already adjusted their schedule to accommodate the delivery.
If a delivery cannot be completed due to incorrect address, inaccessibility, or no one being available to receive the order, additional delivery fees may apply for re-delivery.
Damages & Order Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can address the issue promptly.
